Intro to My Epic App
- What is the My Epic App?
- At what resorts can I use the My Epic app and Mobile Pass/Mobile Lift Tickets?
- Will I be able to use the My Epic App and Mobile Pass at partner resorts on the Epic Pass?
- Will I be able to use the My Epic app and Mobile Pass at European, Japanese, and Australian resorts included on the Epic Pass?
- Do I need to be a Pass Holder or lift ticket purchaser to access the My Epic App?
- Will I be able to use Mobile Pass when visiting the United States on my Epic Australia Pass?
Getting Started & App Pro Tips
- How do I access the My Epic App?
- How do I log in to my account to activate my pass/lift ticket(s) on the My Epic App?
- How do I ensure my pass/lift ticket(s) is appropriately set up on the My Epic App, so I know I’m all set to ski/ride and won’t get stopped at the lift when loading?
- Why aren't my pass/lift ticket(s) showing up in the My Epic App?
- How do I make sure the My Epic App will track my personalized ski/ride stats?
- How do I turn on GPS tracking for the day?
On Mountain Experience
- What if I don't want to use Mobile Pass / Can I still use a physical pass?
- Will I need to take my phone out of my pocket to scan my Mobile Pass or Mobile Lift Ticket in the lift line?
- Does the My Epic App need to be open on my phone in order for my pass/lift ticket(s) to work?
- Can my phone scan the passes/lift tickets for my entire family (e.g., children)?
- If I (or someone I’m skiing with, e.g., friends or children) don’t use a smartphone, what are other options for lift access for them?
- Should I carry my physical pass or lift ticket card with me in addition to my Mobile Pass or Lift Ticket on the My Epic App?
Ski & Ride School in My Epic app
- What are the new Ski & Ride School features in the My Epic app?
- Where are the new Ski & Ride School features available in the 2025/26 season?
- How can I access the new Ski & Ride School experience in the My Epic app?
- How do the new features enhance Ski & Ride School?
- What types of lessons are included in the new experience?
- How is this different from the Epic Mix Academy app?
Whistler Blackcomb Specific Questions
- How will my stats be tracked with no gates?
- What about First Tracks tickets? Will those be available on Mobile Pass?
- What if I want access to backcountry lifts? How will that work without Mobile Pass?
- Will Whistler Blackcomb Day Passes, Unlimited Season Passes, and EDGE Cards be compatible with Mobile Pass this winter?
- How can I use the My Epic App at Whistler Blackcomb this season?