Intro to My Epic App
- What is the My Epic App?
- At what resorts can I use the My Epic app and Mobile Pass/Mobile Lift Tickets?
- Will I be able to use the My Epic App and Mobile Pass at partner resorts on the Epic Pass?
- Will I be able to use the My Epic app and Mobile Pass at European, Japanese, and Australian resorts included on the Epic Pass?
- Do I need to be a Pass Holder or lift ticket purchaser to access the My Epic App?
- Will I be able to use Mobile Pass when visiting the United States on my Epic Australia Pass?
Getting Started & App Pro Tips
- How do I access the My Epic App?
- How do I log in to my account to activate my pass/lift ticket(s) on the My Epic App?
- How do I ensure my pass/lift ticket(s) is appropriately set up on the My Epic App, so I know I’m all set to ski/ride and won’t get stopped at the lift when loading?
- Why aren't my pass/lift ticket(s) showing up in the My Epic App?
- How do I make sure the My Epic App will track my personalized ski/ride stats?
- How do I turn on GPS tracking for the day?
On Mountain Experience
- What if I don't want to use Mobile Pass / Can I still use a physical pass?
- Will I need to take my phone out of my pocket to scan my Mobile Pass or Mobile Lift Ticket in the lift line?
- Does the My Epic App need to be open on my phone in order for my pass/lift ticket(s) to work?
- Can my phone scan the passes/lift tickets for my entire family (e.g., children)?
- If I (or someone I’m skiing with, e.g., friends or children) don’t use a smartphone, what are other options for lift access for them?
- Should I carry my physical pass or lift ticket card with me in addition to my Mobile Pass or Lift Ticket on the My Epic App?
My Epic App Replaces The EpicMix App
Whistler Blackcomb Specific Questions
- How will my stats be tracked with no gates?
- What about First Tracks tickets? Will those be available on Mobile Pass?
- What if I want access to backcountry lifts? How will that work without Mobile Pass?
- Will Whistler Blackcomb Day Passes, Unlimited Season Passes, and EDGE Cards be compatible with Mobile Pass this winter?
- How can I use the My Epic App at Whistler Blackcomb this season?