It could be because of one of three reasons:
- You are not signed into the right account in the app: To find out if this is the case, navigate to the "Pass and Ticket" tab and click on "Search for Account." Verify the name and DOB is correct, and type in the pass number or order confirmation number. The app will instruct you on how to sign-in to the correct account associated with the active pass/lift ticket, as needed.
- You have a Whistler Blackcomb pass or lift ticket: Mobile Pass & Lift Tickets will not be available at Whistler Blackcomb for the 23/24 season. If you have a Whistler Blackcomb pass or lift ticket, please use your physical pass or lift ticket card to access the lifts.
- You have a pass or lift ticket that is not eligible for Mobile Pass & Lift Tickets: There are a few passes and lift ticket-types that will not be available on Mobile Pass & Lift Tickets this season. A few examples include: Whistler Blackcomb passes, Whistler Blackcomb lift tickets, Buddy tickets, Ski with a Friend tickets, lift tickets purchased day-of at the ticket window, and lift tickets purchased with a Ski and Ride School lesson.
- You have an Android phone and you have not enabled Location & Bluetooth permissions: When the My Epic app launches for the first time, you will be prompted to enable permissions to access the device’s location. Then when you select “Pass & Ticket” for the first time, you will be prompted to enable the “Nearby Devices” permission (i.e. Bluetooth®). If you decline either the location or “Nearby Devices” permission prompts, you will see an error message on the “Pass & Ticket” screen. To resolve, select the “Allow Bluetooth® Permissions” button, and you will be taken to the settings screen where you will need to allow both the Location and Bluetooth® permissions.
For assistance, please contact an Epic Pass expert through the chat feature on this website, or call (970) 754-0005.