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Auto Renew and Billing

Purchasing or Renewing your Season Pass

  • Will I receive my pass card in the mail?
  • Are there any benefits to of buying/renewing your Season Pass in the Spring?
  • How do I upgrade or change my Pass after I've purchased?
  • Is there a cancellation policy on Season Pass purchases?
  • I paid the $49 down payment in the Spring, when do I pay the rest?
  • Will I receive a new pass card in the mail if I renewed my pass from last season?
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Auto Renew

  • How do I enroll in Auto Renew?
  • When will my credit card be charged if I am enrolled in Auto Renew?
  • How do I opt out of Auto Renew and what is the deadline to do so?
  • How do I upgrade or change my Pass if I am enrolled in Auto Renew?
  • How do I change my credit card information if I am enrolled in Auto Renew?
  • I am enrolled in Auto Renew and would like to use Epic FlexPay. How do I set this up?

Resort Charge

  • How do I setup Resort Charge?
  • What is Resort Charge?

Waiting Room

  • Why is there a waiting room? How long should I expect to wait?
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