Guests who wish to request a Personal Event Refund due to a Qualifying Personal Event can visit the refund request page or call 1-877-895-1297. When submitting your request by phone, you must provide your name, the type of Pass you purchased, your Pass identification number, along with a description of the Qualifying Personal Event and reasonable proof to verify the occurence of the Qualifying Personal Event. Refunds requests for Qualifying Personal Events must be submitted within 30 days of the event arising. Please see Epic Coverage Terms and Conditions for full details.
Please note, guests who submit a Personal Event Refund request will no longer be able to use their Pass to access any resorts or receive any other ancillary Pass benefits.
In the event that a Qualifying Resort Closure occurred, Vail Resorts will automatically process a refund on your behalf, with no action required by you.