How do I upgrade or change my Pass after I've purchased? Pass Holders who want to upgrade or change their Pass after purchase can call Guest Services at 970-754-0005. Related articles Is there a cancellation policy on Season Pass purchases? What is the difference between the Epic Pass, Epic Local Pass, and Epic Day Pass? Will I receive my pass card in the mail? Does the Epic Day Pass have any holiday restrictions? How can I replace a lost or stolen Pass?