Pass Holders will need to present their pass when redeeming a discount in person, log into their account when booking online, or provide their pass number when booking over the phone. If a guest has not yet received their pass, they can log into their account or call our call center to book products using the 20% discount. If a guest has not received their pass before they arrive at a resort, they can get their pass printed at any season pass office or use mobile pass in the My Epic app.