How do I follow up on the status of a pending refund request? Please call 1-877-895-1297 and reference your existing refund request number to follow up on a pending refund request. Related articles How do I start an Epic Coverage refund request for a Qualifying Personal Event? Does Epic Coverage provide cash refunds or credits? How is my Epic Coverage refund determined? Additional FAQ I purchased multiple Passes and received an Epic Coverage refund under one of the Passes. What happens next?